Customer Operations • Entry-Level

Who you are

You are a customer-focused individual with a passion for providing excellent service. You have strong communication skills and the ability to manage customer inquiries effectively. You thrive in a collaborative environment and are eager to learn about GoCardless's products and services. You understand the importance of customer satisfaction and are committed to helping customers navigate their payment solutions. You are fluent in German, which allows you to assist a diverse range of customers. You are adaptable and can handle various customer requests, from general inquiries to more localized support.

What you'll do

In this role, you will be part of the international Customer Operations group, responsible for supporting GoCardless customers with a variety of inquiries. You will advise customers on the best ways to use our products and services, ensuring they have a seamless experience. Your role will involve managing customer and stakeholder relationships, providing timely responses to inquiries, and resolving issues efficiently. You will work closely with other team members to ensure that customer feedback is communicated effectively and that we continuously improve our service offerings. You will also participate in training sessions to enhance your knowledge of our payment solutions and customer service best practices.

What we offer

At GoCardless, we are committed to creating an inclusive and supportive work environment. We offer opportunities for professional development and growth within the company. You will be part of a dynamic team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in supporting our employees' growth and success. Join us in making a positive impact on how businesses collect and send payments globally.