Customer Success • Senior

Who you are

You have a Bachelor's degree or equivalent practical experience, along with 6 years of experience in cloud native architecture within a customer-facing or support role. Your expertise includes deployment planning, orchestration, and change management, allowing you to effectively navigate complex technical environments. You are skilled in programming languages and systems design, with a strong ability to debug and resolve issues. Your experience engaging with and influencing technical stakeholders or executive leaders sets you apart, as you understand the importance of clear communication in technical discussions.

You have a preferred background in infrastructure modernization, application modernization, data management, data analytics, Cloud AI, networking, migrations, or security. This diverse skill set enables you to work collaboratively with product and capacity teams to identify and resolve technical and capacity blockers. Your proficiency in object-oriented programming languages, particularly Python and Java, allows you to leverage technical skills to accelerate customer deployment and enhance overall satisfaction.

What you'll do

In this role, you will play a key part in helping customers transform their businesses using Google Cloud technology. You will drive and track the progress of initial and ongoing workloads, ensuring that customers move from agreement to consumption as quickly as possible. Your responsibilities will include identifying expansion opportunities for new workloads within accounts during project execution, as well as driving sustainable product usage to help customers realize ongoing value and secure future agreement renewals. You will collaborate closely with cross-functional teams to ensure that customer needs are met and that they receive the highest level of support throughout their journey with Google Cloud.

What we offer

At Google, you will be part of an entrepreneurial team in a rapidly growing business, dedicated to helping customers see the benefits of our technology come to life. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. You will have the opportunity to work with cutting-edge technology and contribute to meaningful projects that impact businesses of all sizes. Our culture promotes collaboration, innovation, and continuous learning, ensuring that you can grow both personally and professionally in your career with us.