Customer Operations • Entry-Level

Who you are

You are a reliable individual who enjoys working in a retail environment and providing exceptional customer service. As a Key Holder, you understand the importance of supporting your team and ensuring smooth store operations during busy times. You have a proactive attitude and are ready to step in when management is absent, demonstrating leadership qualities even in entry-level roles.

You thrive in fast-paced environments and can handle multiple tasks efficiently. Your ability to communicate effectively with both customers and team members makes you a valuable asset to the store. You are eager to learn and support new employees, helping them acclimate to the retail environment and company culture.

What you'll do

As a Retail Key Holder at Gopuff, you will be responsible for opening and closing the store, ensuring that all procedures are followed for a secure and efficient operation. You will assist in managing the store during peak hours, providing support to your colleagues and ensuring that customers receive the best service possible. Your role will involve training new employees, sharing your knowledge of store operations, and fostering a positive work environment.

You will also be tasked with driving sales by engaging with customers, understanding their needs, and promoting products effectively. Your commitment to excellent customer service will help create a welcoming atmosphere that encourages repeat business. You will work closely with the management team to implement store policies and procedures, ensuring compliance and operational excellence.

What we offer

Gopuff provides a supportive work environment where you can grow your skills in retail operations. You will have the opportunity to work with a dynamic team and gain valuable experience in customer service and store management. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives in our team.