Operations Associate • Entry-Level

Who you are

You are a motivated individual with a strong work ethic and a positive attitude. You thrive in a fast-paced environment and are eager to take on various operational responsibilities. Your ability to work well with others and communicate effectively makes you a valuable team member. You are physically capable of standing, walking, and lifting items throughout your shift, ensuring that you can meet the demands of the role. You understand the importance of maintaining a clean and organized workspace, and you are committed to following safety protocols while handling products.

You have a general working knowledge of basic web-based software applications, which helps you manage tasks efficiently. You are flexible with your schedule and can adapt to peak shifts, whether they are in the morning, evening, or on weekends. Your enthusiasm for the challenge of working in operations is evident, and you are ready to contribute to Gopuff's mission of reshaping the retail experience.

What you'll do

As an Operations Associate at Gopuff, you will play a crucial role in the operations team by picking and packing items for dispatch to customers. You will receive and unpack pallets of products from vendors, ensuring that the physical inventory count matches the purchase order and resolving any discrepancies. Managing inventory and re-shelving canceled orders will be part of your daily responsibilities, as well as cleaning and organizing the sales floor and overall facility. You will also manage waste and spoilage through strict compliance with FIFO practices, ensuring that products are handled safely and efficiently.

In this role, you will contact customers regarding substituted or out-of-stock items, providing excellent service and communication. You will handle, scan, and move products in a safe and organized manner, using equipment such as carts, pallet jacks, and dollies. Your ability to work in freezer locations periodically throughout your shifts will be essential, as will your capability to walk several flights of steps as needed. You will also prepare quality beverages and food menu items, contributing to the overall customer experience.

What we offer

Gopuff offers a dynamic work environment where you can grow and develop your skills in operations. You will be part of a team that values drive, perseverance, and enthusiasm. The company is committed to providing its employees with the tools and support needed to succeed in their roles. You will have the opportunity to work flexible hours, accommodating your schedule while meeting the needs of the business. Gopuff encourages you to apply even if your experience doesn't match every requirement, as they believe in the potential of every team member to contribute to their mission.