About Gorgias
The AI platform transforming eCommerce customer support
Key Highlights
- Over 15,000 eCommerce brands served, including Steve Madden
- Raised $101.4 million in Series C funding
- Headquartered in Yerba Buena, San Francisco, CA
- Streamlines customer support with AI-driven tools
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
🎁 Benefits
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
🌟 Culture
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...
Overview
Gorgias is hiring an Account Manager to drive customer engagement and optimize their experience. You'll focus on cross-selling add-ons and work closely with a team to enhance the customer journey. This role requires strong communication and relationship-building skills.
Job Description
Who you are
You have a proven track record in account management, ideally within the tech or e-commerce sectors — your experience has equipped you with the ability to educate clients on optimizing their customer experience for efficiency and personalization. You excel in building relationships and understand the importance of creating authentic conversations that resonate with customers. Your skills in cross-selling and upselling are complemented by your ability to analyze customer needs and provide tailored solutions that drive revenue growth.
You thrive in a collaborative environment and enjoy working with cross-functional teams — your ability to communicate effectively with both technical and non-technical stakeholders ensures that you can advocate for your clients while also aligning with internal goals. You are passionate about the future of e-commerce and are excited about leveraging innovative tech solutions to enhance customer interactions. Your commitment to diversity and inclusion reflects your understanding that varied perspectives drive better decision-making and innovation.
What you'll do
As an Account Manager at Gorgias, you will take ownership of the customer journey, ensuring that every interaction is seamless and personalized. You will educate merchants on how to optimize their customer experience, focusing on cross-selling add-ons to enhance their engagement. Your role will involve collaborating with the sales team to identify opportunities for growth and developing strategies that align with the company's mission of making conversational commerce a reality. You will be instrumental in launching new products and shaping the direction of the account management team, contributing to the overall success of Gorgias.
You will also be responsible for monitoring customer satisfaction and gathering feedback to continuously improve the service provided. By analyzing customer data and trends, you will identify areas for improvement and work with your team to implement solutions that enhance the customer experience. Your insights will help drive strategic decisions and ensure that Gorgias remains at the forefront of the e-commerce landscape.
What we offer
At Gorgias, we believe in fostering an inclusive environment where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about transforming the e-commerce experience through innovative technology. Join us in making conversational commerce a reality and help shape the future of customer interactions.
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