Solutions Engineer • Mid-Level

Who you are

You have a strong background in solutions engineering or a related field, with experience in customer-facing roles where you've demonstrated your ability to communicate complex technical concepts clearly and effectively. You thrive in a remote-first environment and are comfortable collaborating with diverse teams across different time zones. Your passion for technology drives you to stay updated on industry trends and best practices, particularly in observability and data visualization. You understand the importance of customer education and are eager to help clients leverage Grafana's tools to enhance their observability strategies.

Desirable

Experience with open-source software and a familiarity with Grafana's products will set you apart. You may have a background in software development or data analytics, which gives you a unique perspective when addressing customer needs. A proactive approach to problem-solving and a willingness to learn new technologies will help you excel in this role.

What you'll do

As a Solutions Engineer at Grafana, you will be the bridge between our technical capabilities and our customers' needs. You will engage with potential clients to understand their requirements and demonstrate how Grafana's solutions can meet their observability challenges. Your role will involve conducting product demonstrations, providing technical support during the sales process, and collaborating closely with the sales team to develop tailored solutions for clients. You will also gather feedback from customers to inform product development and improve user experience.

In addition to customer interactions, you will contribute to the creation of technical documentation and training materials that help clients maximize the value of Grafana's tools. You will participate in internal meetings to share insights and best practices with your team, fostering a culture of continuous improvement and innovation. Your contributions will directly impact Grafana's growth and success in the market.

What we offer

Grafana Labs provides a supportive and inclusive work environment where you can thrive. We offer competitive compensation and benefits, including flexible working hours and opportunities for professional development. As part of a remote-first company, you will have the freedom to work from anywhere while collaborating with a talented team of professionals. Join us in our mission to empower organizations with powerful observability tools that drive meaningful insights and improvements.