Customer Success • Mid-Level

Who you are

You are a customer-focused individual with a passion for enhancing user experiences. You thrive in a hybrid work environment, balancing focus time with in-person collaboration to foster trust and innovation. Your ability to communicate effectively with customers makes you a valuable asset to the team. You are eager to become the most knowledgeable product expert at Superhuman, excited to educate and encourage customers to excel in their email management. You understand the importance of being the voice of the customer, advocating for their needs and feedback to improve the product offerings.

What you'll do

In this role, you will directly impact the enhancement of Superhuman's product offerings through innovative customer care. You will communicate with customers via emails and tickets, solving their problems and improving their lives. Your responsibilities will include becoming a product expert, guiding customers to utilize the features effectively, and ensuring their satisfaction with the service. You will collaborate with the Mail team to gather insights from customer interactions, helping to shape future product developments and enhancements. Your role will be crucial in building a strong team culture and fostering a positive customer experience.

What we offer

Superhuman offers a dynamic hybrid working model, providing flexibility and the best of both worlds for team members. You will be part of a company that empowers over 40 million people worldwide, working in an environment that values trust, innovation, and collaboration. The opportunity to grow within the company and contribute to meaningful product enhancements awaits you.