Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within the tech industry — you understand the importance of building relationships and ensuring customer satisfaction. Your communication skills are top-notch, allowing you to effectively convey complex technical concepts to non-technical stakeholders. You are empathetic and curious, always seeking to understand customer needs and challenges. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service. You are committed to continuous learning and personal development, eager to grow your skills and knowledge in the fast-paced tech landscape.

What you'll do

As a Customer Success Manager at Cloudflare, you will be the primary point of contact for a portfolio of clients, ensuring they receive the support and guidance needed to succeed with our services. You will proactively engage with customers to understand their goals and challenges, helping them leverage Cloudflare's solutions to achieve their objectives. You will collaborate with internal teams to address customer inquiries and resolve issues promptly, ensuring a seamless experience. Additionally, you will track customer health metrics and identify opportunities for upselling or cross-selling additional services. Your role will involve conducting regular check-ins and business reviews with clients to assess satisfaction and gather feedback for continuous improvement.

What we offer

At Cloudflare, we offer a dynamic work environment where you can make a real impact on our customers' success. You will have access to professional development resources and opportunities to grow your career within the company. We value diversity and inclusion, fostering a culture where everyone can thrive. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. Join us in our mission to build a better Internet and be part of a team that is dedicated to innovation and excellence.