About Guidepoint
Connecting you with expert insights on demand
Key Highlights
- Headquartered in New York City with a global presence
- Serves over 1,000 clients, including Fortune 500 companies
- Access to a network of 500,000+ expert advisors
- Raised over $60 million in funding since inception
Guidepoint, headquartered in New York City, is a prominent expert network that connects clients with over 500,000 expert advisors across various industries. Founded in 2003, Guidepoint serves more than 1,000 global companies, including Fortune 500 firms, by providing consultation and data services t...
🎁 Benefits
Guidepoint offers competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from a le...
🌟 Culture
Guidepoint fosters a culture of knowledge-sharing and collaboration, emphasizing the importance of expert insights in driving business success. The co...
Customer Success Manager • Mid-Level
Guidepoint • New York - Hybrid
Skills & Technologies
Overview
Guidepoint is seeking a Client Success Manager to enhance client engagement and retention for their Insights product line. You'll leverage your CRM skills and collaborate cross-functionally to drive revenue growth. This role requires 2+ years of B2B experience.
Job Description
Who you are
You have a bachelor's or master's degree from an accredited university and at least 2 years of professional work experience, particularly in B2B environments. Your entrepreneurial spirit and outgoing personality make you an ideal candidate for this role, as you will be the advocate for the Insights product with clients. You possess exceptional CRM skills, effective organization, and a keen attention to detail, which are crucial for fostering relationships with key stakeholders. You thrive in collaborative settings and are eager to contribute to the strategic plans that enhance client engagement and retention.
Desirable
Experience in the healthcare or investment sectors would be a plus, as it will help you understand the unique needs of our Corporate Healthcare and Institutional Investment clients. Familiarity with client engagement strategies and a track record of driving upsell opportunities will set you apart.
What you'll do
In this pivotal role, you will serve as a liaison between clients and salespeople, playing a vital role in driving engagement and revenue growth within the rapidly expanding Insights product line. You will develop personalized engagement plans tailored to each client's focus areas, ensuring that they maximize the usage of our offerings. Your responsibilities will include monitoring and driving client engagement through direct outreach efforts, such as emails, product demonstrations, and both virtual and onsite meetings. You will collaborate closely with the sales team to ensure timely renewals and identify upsell opportunities, leveraging valuable feedback from clients to inform product development and marketing strategies.
What we offer
Guidepoint offers a hybrid work environment, allowing you to balance your professional and personal life effectively. You will be part of a dynamic team that values collaboration and innovation, contributing to the success of our Insights product line. The base salary for this position is $75,000, with the potential for an annual discretionary bonus based on performance. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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