Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally with experience in the legal or professional services sectors. You thrive in environments where you can build relationships and drive customer satisfaction, ensuring that clients achieve their desired outcomes with the product. Your ability to navigate complex customer needs and provide tailored solutions is key to your success in this role.

You are comfortable working closely with cross-functional teams, including engineering and product, to advocate for customer needs and ensure that their feedback is incorporated into product development. Your communication skills are exceptional, allowing you to articulate value propositions clearly and effectively to diverse stakeholders.

What you'll do

As a Majors Customer Success Manager, you will play a critical role in guiding our largest customers through their journey with Harvey. You will be responsible for onboarding new clients, ensuring they understand how to leverage our platform effectively. You will work closely with customers to identify their goals and help them achieve maximum value from our solutions.

You will also monitor customer health metrics and proactively address any issues that may arise, ensuring a high level of customer satisfaction and retention. Collaborating with sales and product teams, you will provide insights from customer interactions to inform product enhancements and drive continuous improvement.

What we offer

At Harvey, we offer a dynamic work environment where you can grow both personally and professionally. You will have the opportunity to work with a talented team committed to transforming the future of professional services. We believe in fostering a culture of collaboration and innovation, where your contributions will directly impact our customers and the industry as a whole.