It Support • Entry-Level

Who you are

You are an IT Operations Analyst with a strong commitment to delivering exceptional IT support. You thrive in environments where you can help others and ensure that technology enhances productivity. Your ability to communicate effectively with team members and users alike makes you a valuable asset in any organization. You are detail-oriented and proactive, always looking for ways to improve processes and enhance the employee experience. You understand the importance of technology in the workplace and are eager to contribute to a team that values innovation and excellence.

Desirable

Experience in a similar role or a background in IT support is a plus, but not mandatory. Familiarity with various IT tools and platforms will help you hit the ground running. A willingness to learn and adapt to new technologies is essential, as is a customer-focused mindset that prioritizes user satisfaction.

What you'll do

In this role, you will be responsible for providing hands-on IT support to employees in the San Francisco office. You will assist with onboarding new employees, ensuring they have the necessary tools and access to systems from day one. Your role will involve troubleshooting technical issues, providing solutions, and escalating problems when necessary. You will work closely with the BizTech team to implement new technologies and improve existing processes. Your contributions will help create a seamless employee experience, allowing everyone to focus on their work without technology hindrances. You will also participate in training sessions to help employees understand and utilize the tools available to them effectively.

What we offer

At Harvey, you will be part of a dynamic team that is committed to transforming the future of professional services. We offer a collaborative work environment where your contributions are valued and recognized. You will have opportunities for personal and professional growth as we scale our operations and redefine our industry. Our commitment to innovation means you will be at the forefront of technology in the workplace, helping to shape the future of work. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.