About Harvey
Empowering legal teams with generative AI solutions
Key Highlights
- Unicorn status achieved in 2024 with $1.0 billion in funding
- Headquartered in SoMa, San Francisco, CA
- Specializes in generative AI for legal documentation and research
- Supports legal teams by automating workflows and answering complex queries
Harvey is a leading provider of generative AI solutions tailored for legal teams, headquartered in SoMa, San Francisco, CA. The platform assists legal practitioners by automating documentation, aiding research, and optimizing workflows through natural language processing. With $1.0 billion in fundin...
🎁 Benefits
Employees enjoy comprehensive health, dental, and vision coverage, a 401k plan with a 4% match, and flexible PTO policies that support work-life balan...
🌟 Culture
Harvey fosters a culture that emphasizes innovation in legal technology, encouraging teams to leverage AI to enhance productivity. The company values ...
Overview
Harvey is hiring a Content Specialist to develop and maintain their Help Center, focusing on customer education. You'll play a key role in creating content that empowers users. This position requires strong organizational skills and a passion for customer support.
Job Description
Who you are
You have a strong background in content creation and management, with experience in developing educational materials that enhance user understanding and engagement. You thrive in environments where you can take ownership of projects and work collaboratively with cross-functional teams. Your attention to detail ensures that all content is accurate, clear, and user-friendly.
You are comfortable working in a fast-paced setting and can adapt to changing priorities while maintaining a focus on quality. Your communication skills allow you to effectively convey complex information in a way that is accessible to a diverse audience. You are passionate about customer education and understand the importance of providing users with the resources they need to succeed.
What you'll do
As a Content Specialist at Harvey, you will be responsible for developing, organizing, and maintaining the Help Center, which serves as the primary knowledge resource for customers. You will collaborate closely with the Customer Education team to create and optimize content that empowers users to effectively utilize Harvey's platform. Your role will involve researching user needs, identifying knowledge gaps, and creating comprehensive guides and tutorials that enhance the customer experience.
You will also analyze user feedback and engagement metrics to continuously improve the Help Center content, ensuring it remains relevant and valuable. By working closely with product and engineering teams, you will stay informed about new features and updates, allowing you to create timely and informative content that supports users during their journey with Harvey.
What we offer
At Harvey, you will be part of a dynamic team that is committed to transforming the legal and professional services industry. We offer a collaborative work environment where your contributions will have a direct impact on our customers' success. You will have opportunities for professional growth and development as we scale our operations and expand our reach globally. Join us in shaping the future of work and making a meaningful difference in the lives of our customers.
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