About Harvey
Empowering legal teams with generative AI solutions
Key Highlights
- Unicorn status achieved in 2024 with $1.0 billion in funding
- Headquartered in SoMa, San Francisco, CA
- Specializes in generative AI for legal documentation and research
- Supports legal teams by automating workflows and answering complex queries
Harvey is a leading provider of generative AI solutions tailored for legal teams, headquartered in SoMa, San Francisco, CA. The platform assists legal practitioners by automating documentation, aiding research, and optimizing workflows through natural language processing. With $1.0 billion in fundin...
🎁 Benefits
Employees enjoy comprehensive health, dental, and vision coverage, a 401k plan with a 4% match, and flexible PTO policies that support work-life balan...
🌟 Culture
Harvey fosters a culture that emphasizes innovation in legal technology, encouraging teams to leverage AI to enhance productivity. The company values ...
Content Specialist • Mid-Level
Overview
Harvey is hiring a Content Specialist to develop and maintain the Help Center, focusing on customer education. You'll create and optimize content to empower users. This role requires strong organizational skills and a passion for customer support.
Job Description
Who you are
You have a strong background in content creation and management, ideally with experience in customer education or support. You thrive in environments where you can take ownership of projects and work collaboratively with cross-functional teams. Your attention to detail ensures that the content you produce is accurate and user-friendly, helping customers find the information they need quickly and efficiently.
You are comfortable working in a fast-paced environment and can adapt to changing priorities. Your communication skills allow you to convey complex information in a clear and engaging manner. You understand the importance of customer feedback and are eager to incorporate it into your work to enhance the user experience.
What you'll do
As a Content Specialist at Harvey, you will be responsible for developing, organizing, and maintaining the Help Center, which serves as a primary resource for customer knowledge. You will create and optimize content that empowers users to effectively utilize Harvey's platform. Collaborating closely with the Customer Education team, you will ensure that the Help Center is up-to-date and reflects the latest product features and best practices.
You will analyze user feedback and content performance metrics to continuously improve the Help Center's effectiveness. Your role will involve working with various stakeholders, including product managers and engineers, to gather insights and create comprehensive guides, FAQs, and tutorials that address customer needs. You will also play a key role in onboarding new customers by providing them with the resources they need to succeed with Harvey's platform.
What we offer
At Harvey, you will be part of a dynamic team that is committed to transforming the legal and professional services industry. We offer a collaborative work environment where your contributions will have a direct impact on our customers' success. You will have opportunities for professional growth and development as we scale our operations and expand our reach globally. Join us in shaping the future of work and making a difference in the lives of our customers.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Harvey.
Similar Jobs You Might Like
Based on your interests and this role
Content Specialist
Harvey is hiring a Content Specialist to develop and maintain their Help Center, focusing on customer education. You'll play a key role in creating content that empowers users. This position requires strong organizational skills and a passion for customer support.
Content Specialist
Harvey is hiring a Content Specialist for their Customer Education team to develop and maintain the Help Center. You'll focus on creating and optimizing content that empowers customers. This role requires strong communication and organizational skills.
Customer Success
Altium is seeking a Customer Content Specialist to enhance user engagement with Duro PLM. You'll collaborate with various teams to create clear and engaging documentation that drives user adoption. This role is ideal for someone with a passion for customer success and technical communication.
Customer Operations
Harvey is seeking a Certifications & Credential Manager to design and scale their customer education program. This role involves owning the vision and execution of Harvey Academy, contributing to the company's mission of transforming legal and professional services.
Content Specialist
CreatorIQ is seeking a Content Specialist to join their Product Education team. You'll create and centralize documentation to educate internal teams and customers. This role requires collaboration with various teams to ensure documentation is up to date.