Customer Operations • Mid-Level

Who you are

You have a strong background in customer education and program management — you've successfully designed and implemented certification programs that enhance customer engagement and satisfaction. Your experience in the legal or professional services sector gives you a unique perspective on the needs of customers in this space.

You thrive in environments that require strategic thinking and execution — you can navigate ambiguity and drive projects from conception to completion. Your ability to collaborate with cross-functional teams ensures that you can align educational initiatives with broader company goals.

You possess excellent communication skills — you can articulate complex concepts clearly and effectively to diverse audiences. Your passion for education and commitment to customer success motivates you to create impactful learning experiences.

Desirable

Experience with AI or technology-driven education solutions is a plus — you understand how to leverage innovative tools to enhance learning outcomes. Familiarity with instructional design principles will help you create engaging and effective training materials.

What you'll do

As the Certifications & Credential Manager, you will lead the development of Harvey Academy, focusing on creating a robust certification and credentialing program. You will collaborate with product and engineering teams to ensure that the educational content aligns with the company's offerings and customer needs.

You will be responsible for defining the vision and strategy for the certification program — this includes identifying key competencies, developing assessment criteria, and ensuring that the program meets industry standards. Your role will involve continuous improvement based on feedback and performance metrics.

You will engage with customers to understand their educational needs and gather insights that will inform program development. By fostering relationships with industry experts, you will ensure that the certification program remains relevant and valuable.

What we offer

At Harvey, you will be part of a dynamic team that is committed to reshaping the future of professional services. We offer a collaborative work environment where your contributions will have a direct impact on the company's success. You will have opportunities for professional growth and development as we scale our operations and expand our reach.

We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and are committed to building a team that reflects the communities we serve.