Content Specialist • Mid-Level

Who you are

You have a knack for creating clear and engaging content that helps users navigate complex information. Your experience in customer education or content management has equipped you with the skills to develop resources that empower users and enhance their experience. You thrive in environments where you can collaborate closely with cross-functional teams, ensuring that the content you create aligns with user needs and company goals. You are detail-oriented and understand the importance of maintaining an organized knowledge base that is easily accessible to customers.

You are comfortable working in a fast-paced environment and can adapt to changing priorities. Your ability to analyze user feedback and data allows you to continuously improve the content you produce. You are passionate about helping others and take pride in creating resources that make a difference in users' lives. You are also open to learning new tools and technologies that can enhance your content creation process.

What you'll do

In this role, you will be responsible for developing, organizing, and maintaining Harvey's Help Center, which serves as the primary knowledge resource for customers. You will collaborate with the Customer Education team to create content that addresses common user questions and challenges. Your work will involve optimizing existing content to ensure it remains relevant and useful, as well as identifying gaps where new content is needed. You will also engage with customers to gather feedback and insights that inform your content strategy.

You will play a key role in ensuring that the Help Center is user-friendly and accessible, making it easy for customers to find the information they need. Your contributions will help shape the overall customer experience and support Harvey's mission to transform how legal and professional services operate. You will have the opportunity to work closely with product teams to understand new features and updates, ensuring that the Help Center reflects the latest information available.

What we offer

At Harvey, you will be part of a dynamic team that is committed to innovation and excellence. We offer a collaborative work environment where your ideas and contributions are valued. You will have the chance to grow both personally and professionally as we scale our operations and redefine the future of work in professional services. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.