Customer Success • Mid-Level

Who you are

You have a strong background in customer education and program management, with experience in designing and implementing certification programs. You thrive in environments where you can take ownership and drive initiatives from conception to execution. Your ability to work collaboratively with cross-functional teams is essential, as you will partner closely with various stakeholders to ensure the success of the certification program.

You are comfortable navigating ambiguity and are motivated by the opportunity to shape the future of customer education at Harvey. Your passion for learning and development drives you to create impactful educational experiences that resonate with customers and enhance their understanding of the product.

What you'll do

In this role, you will be responsible for the end-to-end vision and execution of Harvey Academy, focusing on the development of formal certification and credentialing programs. You will collaborate with product and engineering teams to ensure that the educational content aligns with the product's features and benefits. Additionally, you will analyze customer feedback and performance metrics to continuously improve the certification offerings.

You will also lead initiatives to promote the certification programs, engaging with customers to drive participation and enhance their experience with Harvey's products. Your role will involve creating educational materials, organizing training sessions, and facilitating workshops to support customer learning.

What we offer

At Harvey, you will be part of a dynamic team that is committed to transforming the professional services landscape. We offer a competitive salary and benefits package, along with opportunities for personal and professional growth. You will work in a fast-paced environment where your contributions will have a direct impact on the company's success and the satisfaction of our customers.