Customer Operations • Mid-Level

Who you are

You have a strong background in customer education and program management, with experience in designing and implementing certification programs that enhance customer engagement and satisfaction. You thrive in environments where you can take ownership of projects and drive them to completion, ensuring that all stakeholders are aligned and informed throughout the process.

You possess excellent communication skills, allowing you to effectively collaborate with cross-functional teams, including product, engineering, and marketing. Your ability to analyze customer needs and translate them into actionable educational content is a key strength, enabling you to create impactful learning experiences.

You are adaptable and comfortable navigating ambiguity, with a proven track record of managing multiple projects simultaneously while maintaining a high level of quality. Your passion for education and commitment to continuous improvement drive you to seek innovative solutions that enhance the learning journey for customers.

Desirable

Experience in the legal or professional services industry is a plus, as it provides you with a deeper understanding of the unique challenges and opportunities within this sector. Familiarity with learning management systems and digital content creation tools will further enhance your ability to deliver effective training programs.

What you'll do

In this role, you will lead the development and execution of Harvey Academy's certification and credentialing program, ensuring it aligns with the company's strategic goals and customer needs. You will collaborate closely with subject matter experts to create comprehensive training materials that cover essential topics and skills relevant to our customers.

You will be responsible for establishing metrics to evaluate the effectiveness of the certification program, using data-driven insights to make continuous improvements. Engaging with customers to gather feedback and assess their learning experiences will be a critical part of your role, allowing you to refine the program based on real-world input.

You will also work with marketing to promote the certification program, ensuring that potential customers are aware of the value it brings and how it can enhance their experience with Harvey's products. Your ability to articulate the benefits of certification will be key in driving enrollment and participation.

What we offer

At Harvey, we offer a dynamic work environment where innovation and collaboration are at the forefront of our mission. You will have the opportunity to work alongside a talented team dedicated to transforming the future of professional services. We provide competitive compensation and benefits, along with opportunities for professional growth and development.

Join us in shaping the future of customer education and making a meaningful impact in the legal and professional services industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.