Operations Manager • Lead

Who you are

You have experience in operations management, particularly in overseeing fulfillment processes and leading teams. You understand the importance of efficiency and accuracy in high-volume environments, and you thrive on ensuring that operations run smoothly and meet established standards. Your strong communication skills enable you to coordinate effectively with cross-functional teams and stakeholders, ensuring that everyone is aligned and informed.

You are detail-oriented and have a knack for prioritizing tasks to maximize team efficiency. You are comfortable reviewing work outputs for accuracy and compliance, and you take pride in delivering high-quality results. You are adaptable and open to continuous learning, always looking for ways to improve processes and enhance team performance.

What you'll do

As the Fulfillment Operations Team Lead, you will manage the day-to-day operations of the fulfillment team, ensuring that all tasks are executed efficiently and accurately. You will oversee order placement, quality assurance, and payment processing, while also handling any issues that arise. Your role will involve prioritizing tasks and allocating resources effectively to meet deadlines and service level agreements.

You will be responsible for training and supporting your team of Fulfillment Operations Specialists, helping them to develop their skills and improve their performance. You will also coordinate communication between different teams to ensure that all operational needs are met and that any challenges are addressed promptly. Your leadership will be crucial in fostering a collaborative and high-performing team environment.

What we offer

At HelloFresh, we prioritize your well-being and personal time, offering a supportive work environment that values diverse perspectives. You will have the opportunity to work on impactful projects and develop your skills within a culture that embraces innovation and continuous learning. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our success.