Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, demonstrating your ability to build strong relationships with clients and understand their needs. Your experience has equipped you with the skills to drive product adoption and ensure customer satisfaction, making you a key player in the post-sales team. You thrive in collaborative environments and are passionate about enabling organizations to achieve their goals through effective sales enablement solutions.

You understand the importance of customer retention and revenue growth, and you are adept at strategically expanding engagement with existing accounts. Your ability to assess customer satisfaction and derive insights from feedback allows you to proactively address concerns and enhance the overall customer experience. You are committed to fostering a culture of belonging and empowerment within your team and the broader organization.

What you'll do

As a Customer Success Manager at Highspot, you will be responsible for ensuring that our mid-market customers derive maximum value from our products. You will engage with clients to understand their unique challenges and objectives, helping them navigate our solutions effectively. Your role will involve driving product adoption, facilitating training sessions, and providing ongoing support to ensure customer satisfaction.

You will collaborate closely with cross-functional teams, including sales and product development, to advocate for customer needs and contribute to product enhancements. By analyzing customer feedback and usage data, you will identify opportunities for upselling and expansion within existing accounts. Your efforts will directly impact customer retention rates and overall revenue growth for Highspot.

What we offer

At Highspot, we are committed to creating an equitable and inclusive workplace where every employee feels valued and empowered. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth. Join us in transforming the way organizations work with sales enablement and make a meaningful impact on our customers' success.