About Highspot
Empowering sales teams with AI-driven insights
Key Highlights
- Headquartered in Seattle, WA with 501-1000 employees
- Raised $642.6 million in Series E funding
- Over tenfold growth in annual recurring revenue
- Clients include Hootsuite, Twitter, Siemens, and Nestle
Highspot is an AI-driven sales enablement platform headquartered in Seattle, Washington, that enhances sales team performance for clients like Hootsuite, Twitter, Siemens, and Nestle. With over $642.6 million raised in Series E funding, Highspot has experienced over tenfold growth in annual recurrin...
🎁 Benefits
Highspot offers equity for all employees, generous PTO, flexible work-from-home opportunities, and comprehensive medical, dental, and vision benefits....
🌟 Culture
Highspot fosters a culture of innovation and customer satisfaction, focusing on leveraging AI to provide personalized coaching and content. The compan...
Overview
Highspot is hiring a Customer Success Manager to ensure customer satisfaction and retention. You'll work closely with clients to drive business outcomes and assess the value of Highspot's platform. This role requires experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, demonstrating your ability to drive customer satisfaction and retention. You understand the importance of delivering tangible business outcomes and are skilled at assessing customer needs to provide tailored solutions. Your experience includes working directly with clients, managing a book of business, and supporting strategic customers to maximize their value from the platform.
You thrive in a collaborative environment, working alongside sales and support teams to ensure that customers receive the highest level of service. Your communication skills are exceptional, allowing you to articulate the value of Highspot's offerings effectively. You are proactive in identifying opportunities for expansion within customer accounts and are committed to fostering long-term relationships.
What you'll do
As a Customer Success Manager at Highspot, you will play a crucial role in ensuring that our customers achieve their desired outcomes using our AI-powered sales enablement platform. You will be responsible for understanding customer needs and aligning our solutions to meet those needs effectively. Your role will involve direct customer engagement, where you will assess satisfaction levels and work to enhance the overall customer experience.
You will collaborate with cross-functional teams to drive initiatives that improve customer retention and satisfaction. This includes analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance the value delivered to clients. You will also be accountable for key work streams that impact customer value and revenue, ensuring that our customers see a clear return on their investment in Highspot.
What we offer
Highspot offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with cutting-edge AI technologies and be part of a team that is revolutionizing sales enablement. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to empower sales teams worldwide and help shape the future of customer success.
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