Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer marketing and adoption programs, bringing a deep passion for enhancing customer experiences. You thrive in execution-heavy roles where precision, organization, and cross-functional collaboration are essential. Your ability to turn strategy into actionable plans is a key strength, and you are excited to join a world-class team where you can make a meaningful impact. You have a strong point of view on best practices and a desire to continuously evolve your craft, ensuring that customer communications are timely, relevant, and engaging.

You understand the importance of collaboration across various teams, including customer success, product, and sales. Your experience allows you to effectively manage customer adoption programs and communications throughout the customer lifecycle. You are detail-oriented and possess excellent organizational skills, which enable you to execute complex programs successfully. You are eager to contribute to a culture of belonging and empowerment within the organization.

What you'll do

In this role, you will focus on the execution and optimization of customer adoption programs and communications. You will ensure that customers receive engaging experiences that drive product adoption and retention. Collaborating closely with sales, product, and customer success teams, you will develop strategies that enhance customer engagement and satisfaction. You will analyze program performance and make data-driven decisions to improve outcomes, ensuring that customer needs are met effectively. Your role will involve managing multiple projects simultaneously, requiring strong organizational skills and the ability to prioritize tasks effectively.

You will also be responsible for creating and maintaining program documentation, ensuring that all stakeholders are informed and aligned. Your ability to communicate clearly and effectively will be crucial in this role, as you will need to convey complex information in a way that is easily understood by various audiences. You will play a key role in fostering a culture of continuous improvement, seeking feedback from customers and internal teams to refine and enhance program offerings.

What we offer

Highspot is committed to creating equitable workspaces for each of our employees. We believe that a great place to work is about more than just the work itself; it’s about what the company stands for and how it authentically represents its values in the real world. You will have the opportunity to grow your skills and influence within a supportive environment that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.