About Highspot
Empowering sales teams with AI-driven insights
Key Highlights
- Headquartered in Seattle, WA with 501-1000 employees
- Raised $642.6 million in Series E funding
- Over tenfold growth in annual recurring revenue
- Clients include Hootsuite, Twitter, Siemens, and Nestle
Highspot is an AI-driven sales enablement platform headquartered in Seattle, Washington, that enhances sales team performance for clients like Hootsuite, Twitter, Siemens, and Nestle. With over $642.6 million raised in Series E funding, Highspot has experienced over tenfold growth in annual recurrin...
🎁 Benefits
Highspot offers equity for all employees, generous PTO, flexible work-from-home opportunities, and comprehensive medical, dental, and vision benefits....
🌟 Culture
Highspot fosters a culture of innovation and customer satisfaction, focusing on leveraging AI to provide personalized coaching and content. The compan...
Overview
Highspot is hiring a Renewals Manager to lead their Renewals team in Hyderabad. You'll drive customer retention and operational excellence while collaborating with cross-functional teams. This role requires strong leadership skills and experience in customer management.
Job Description
Who you are
You have a proven track record in customer management and retention strategies — your experience in leading teams has equipped you with the skills to drive operational excellence and ensure a seamless renewal experience for customers. You understand the importance of collaboration across departments, having worked closely with sales, customer success, and finance teams to optimize processes and achieve results.
Your leadership style is focused on coaching and developing your team — you believe in empowering your team members to excel in their roles and deliver exceptional service to customers. You are data-driven and can forecast renewals accurately, using insights to inform your strategies and decisions.
What you'll do
As the Renewals Manager at Highspot, you will lead a team of renewals professionals dedicated to supporting SMB and Commercial customers. Your primary responsibility will be to drive customer retention by ensuring that your team delivers a customer-centric renewal experience. You will collaborate with various departments, including Sales, Customer Success, Revenue Operations, and Finance, to streamline processes and enhance the overall customer journey.
You will be responsible for setting performance metrics for your team and ensuring they are met — this includes coaching team members on best practices and providing them with the tools they need to succeed. You will also analyze renewal data to identify trends and areas for improvement, allowing you to implement strategies that enhance customer satisfaction and loyalty.
What we offer
Highspot offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge AI technologies and contribute to a platform that is revolutionizing sales enablement. We value our employees and provide opportunities for professional growth and development, ensuring that you can advance your career while making a significant impact on our customers and the business.
Join us in our mission to empower sales teams worldwide and be part of a company that is recognized as a leader in the sales enablement space. We encourage you to apply even if your experience doesn't match every requirement — your passion and commitment to customer success are what truly matter.
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