About Oscar
Revolutionizing healthcare through technology and design
Key Highlights
- Public company (NYSE: OSCR) since March 2021
- Over 500,000 members across the United States
- $1.5B+ raised from top investors like Founders Fund and Alphabet
- Headquartered in New York City with a focus on telemedicine
Oscar Health, founded in 2012 and headquartered in New York City, is a health insurance company that leverages technology to improve the consumer experience in healthcare. With over 500,000 members and partnerships with leading healthcare providers, Oscar offers innovative plans that include telemed...
🎁 Benefits
Oscar provides competitive salaries, equity options, comprehensive health benefits, unlimited PTO, and a flexible remote work policy to support work-l...
🌟 Culture
Oscar fosters a culture centered around transparency and collaboration, encouraging employees to challenge the status quo in healthcare. The company v...
Overview
Oscar is hiring a Bilingual Customer Service Representative to join their Member and Provider Services team. You'll handle customer interactions and back office tasks in a remote role based in Texas.
Job Description
Who you are
You are a detail-oriented individual with a strong commitment to customer service. You thrive in a volume-driven environment and are comfortable managing multiple tasks while maintaining high standards of service delivery. Your bilingual skills enable you to communicate effectively with a diverse range of members and providers, ensuring that everyone feels supported and understood. You are adaptable and willing to learn the processes and tools associated with the health insurance industry, contributing positively to the team.
What you'll do
In this role, you will develop a comprehensive understanding of Oscar's business model and the processes that support it. You will manage an assigned caseload, ensuring that service delivery, productivity, and quality expectations are met consistently. Your responsibilities will include interacting with members, brokers, providers, and Oscar vendors through various channels, addressing their needs and inquiries promptly. You will also be involved in back office tasks, following standard operating procedures to support the daily operations of the health insurance company. Collaboration with your team will be essential, as you will report to the Concierge Operations Manager and participate in team meetings and company events as required.
What we offer
Oscar provides a competitive hourly wage of $19.00, with the potential for an additional $1.00 per hour upon successful completion of the bilingual assessment. You will also be eligible for employee benefits and accrue vacation time at a rate of 15 days per year. This remote position allows you to work from the comfort of your home while still being part of a dynamic and supportive team culture.
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