Customer Support • Entry-Level

Who you are

You are a detail-oriented individual with a strong commitment to customer service. You thrive in a volume-driven environment and are comfortable managing multiple tasks while adhering to standard operating procedures. Your bilingual skills enable you to communicate effectively with a diverse range of members and providers, ensuring that everyone receives the support they need. You are adaptable and willing to learn about the health insurance industry, demonstrating a proactive approach to understanding processes and tools.

You have a passion for helping others and a desire to contribute to a company that prioritizes member satisfaction. Your ability to work independently in a remote setting is complemented by your willingness to collaborate with team members during occasional meetings and events. You understand the importance of maintaining service delivery, productivity, and quality expectations in a fast-paced environment.

What you'll do

As a Bilingual Customer Service Representative at Oscar, you will be responsible for managing customer interactions through various channels, ensuring that all inquiries are addressed promptly and effectively. You will develop a comprehensive understanding of Oscar's processes and procedures, allowing you to assist members, brokers, providers, and vendors with their needs. Your role will involve handling an assigned caseload, where you will maintain high standards of service delivery while meeting productivity goals.

You will work closely with the Concierge Operations Manager to ensure that all tasks are completed in accordance with company policies. Your responsibilities will include responding to customer inquiries, resolving issues, and providing information about Oscar's services. You will also engage in back office tasks that support the overall operations of the health insurance company, contributing to a seamless experience for all stakeholders.

What we offer

Oscar offers a competitive pay rate of $19.00 per hour, with the potential for an additional $1.00 per hour upon successful completion of the bilingual assessment. You will be eligible for employee benefits and accrue vacation time at a rate of 15 days per year. As a remote employee, you will have the flexibility to work from your home office while still being part of a supportive team culture. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.