Customer Support • Entry-Level

Who you are

You are a detail-oriented individual with a strong commitment to providing excellent customer service. You thrive in a volume-driven environment and are comfortable managing multiple tasks while adhering to standard operating procedures. Your bilingual skills enable you to communicate effectively with a diverse range of members and providers, ensuring that everyone receives the support they need. You are adaptable and eager to learn about the health insurance industry, understanding the importance of your role in supporting Oscar's mission to serve its members.

What you'll do

As a Bilingual Customer Service Representative, you will develop a comprehensive understanding of Oscar's processes, procedures, and tools. You will engage with members, brokers, providers, and vendors through various channels, managing an assigned caseload to maintain service delivery and productivity. Your responsibilities will include handling customer inquiries, resolving issues, and performing back office tasks that contribute to the smooth operation of the health insurance company. You will report to the Concierge Operations Manager and collaborate with your teammates to ensure a connected and supportive work culture.

What we offer

Oscar provides a blended work culture where all employees feel connected, regardless of their work type or location. You will receive competitive pay, starting at $19.00 per hour, with the potential for an additional $1.00 per hour upon successful completion of the bilingual assessment. Additionally, you will be eligible for employee benefits and accrue vacation time at a rate of 15 days per year. Join us in creating a health insurance experience that feels like having a doctor in the family.