About Hootsuite
Empowering brands through social media management
Key Highlights
- Over 18 million customers, including 80% of Fortune 1000
- Headquartered in Vancouver, BC with 1001+ employees
- $246.9 million raised in Series B funding
- Acquired Talkwalker to enhance AI capabilities
Hootsuite is a leading social media management platform headquartered in Vancouver, BC, with over 18 million customers, including more than 80% of the Fortune 1000. The company has raised $246.9 million in funding and is currently in the Series B stage. Hootsuite's recent acquisition of Talkwalker i...
🎁 Benefits
Hootsuite offers comprehensive health benefits, including 100% coverage for mental health treatments in North America, fertility assistance, and gener...
🌟 Culture
Hootsuite has a strong focus on innovation and adaptability, having restructured its leadership team to navigate economic challenges. The company valu...
Overview
Hootsuite is seeking a Bilingual Enterprise Customer Support Advocate fluent in Japanese and English to assist high-value Enterprise customer accounts. You'll provide expert support and troubleshoot issues efficiently. This role is based in Tokyo and offers a hybrid work environment.
Job Description
Who you are
You are a bilingual professional fluent in both Japanese and English, with a strong background in customer support. You have experience working with enterprise-level clients and understand the importance of providing exceptional service. Your communication skills are top-notch, allowing you to engage effectively with customers across various channels. You embrace a customer-first mindset and are dedicated to resolving issues promptly and accurately. You are detail-oriented and can identify patterns and trends in customer inquiries to improve service delivery. You thrive in a collaborative environment and are comfortable working in a hybrid setting.
What you'll do
In this role, you will provide subject matter expertise to Hootsuite's highest-valued customer accounts, ensuring they receive prompt and friendly assistance. You will support the customer onboarding process, helping clients navigate the implementation and configuration of Hootsuite products. Your responsibilities will include troubleshooting reported issues, diagnosing product and non-product related queries, and providing accurate information to customers. You will also identify and report trends impacting Hootsuite products and services, following established support escalation workflows. Your role will involve collaborating with the Senior Manager of Enterprise Customer Support to enhance the overall customer experience and address any concerns that arise.
What we offer
Hootsuite offers a dynamic work environment where you can grow your skills and advance your career in customer support. You will have the opportunity to work with a diverse team and engage with global enterprise customers. We provide a hybrid work model, allowing you to balance your professional and personal life effectively. Our company culture emphasizes collaboration, innovation, and a commitment to customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Hootsuite.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
Hootsuite is hiring an Enterprise Customer Support Advocate to assist their highest valued Enterprise customer accounts with prompt and accurate help. You'll support customer onboarding and report trends related to support workflows, all while communicating efficiently with global customers.
Customer Support
Figma is seeking an Enterprise Support Specialist, fluent in Japanese, to enhance their Enterprise Support function. You'll work closely with enterprise-level customers to diagnose issues and deliver exceptional support experiences. This role requires strong technical support expertise and collaboration with internal teams.
Customer Support
HubSpot is seeking a Customer Support Specialist (Japanese Speaking) to assist customers in growing their businesses. You'll provide personalized support through various communication channels and develop a deep knowledge of HubSpot's software. This role requires native-level Japanese and business-level English proficiency.
Customer Support Team Lead
Uber is hiring a Customer Support Team Lead who will manage team performance and drive results while coaching and mentoring employees. This role is based in Kuala Lumpur and requires strong leadership skills.
Customer Support
Homebase is hiring a Bilingual Customer Support Representative to provide frontline support for customers, helping them maximize the value of Homebase. This role requires strong communication skills and a customer-first mindset.