Contract Manager • Mid-Level

Who you are

You have fluency in both English and German, which allows you to communicate effectively with a diverse range of customers and colleagues. Your background includes healthy negotiation or sales experience, equipping you with the skills to navigate complex contract discussions. You are passionate about creating a great customer experience and approach problem-solving with curiosity and creativity. You seek to understand multiple perspectives in any situation, which helps you build strong relationships with customers and internal teams. Prior experience in account management has prepared you to handle a high volume of account-related tasks effectively.

What you'll do

As a Contract Manager at HubSpot, you will be responsible for managing all assigned customer contracts, ensuring that customer inquiries are resolved accurately and efficiently. You will negotiate value-driven renewals and contract changes while maintaining a focus on delivering an exceptional customer experience. Your role will involve leading a substantial number of customer calls each month, collaborating closely with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process. You will also contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. Your ability to establish cooperative working relationships with customers will be key to driving incremental opportunities and maximizing customer investment with HubSpot.

What we offer

HubSpot offers a flexible work environment with options for remote, hybrid, or office-based work in Ireland. You will be part of a customer-focused, results-driven organization that values collaboration and innovation. The company encourages you to apply even if your experience doesn't match every requirement, as they believe in the potential of diverse teams to drive success.