Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally with experience in the software industry. Your ability to build long-term relationships with clients is complemented by your creativity in solving problems and understanding diverse business needs. You thrive in a role where no two days are the same, and you enjoy the challenge of adapting your approach to meet the unique goals of each customer. Your communication skills are top-notch, allowing you to effectively convey complex ideas and solutions to clients of varying technical backgrounds.

You are familiar with inbound marketing principles and understand how software can drive business growth. Your experience managing multiple customer relationships simultaneously has equipped you with the organizational skills necessary to prioritize tasks effectively. You are proactive in seeking out opportunities to enhance customer satisfaction and are comfortable collaborating with cross-functional teams to achieve this.

What you'll do

As a Nordics Customer Success Manager at HubSpot, you will manage a portfolio of 150 to 180 customer relationships, ensuring that each client receives the support they need to fully adopt HubSpot's software. You will engage with customers regularly to understand their goals and align them with the necessary resources to achieve success. Your role will involve a mix of proactive outreach and reactive support, allowing you to address customer needs as they arise.

You will partner with various teams at HubSpot, including onboarding, upsell/cross-sell, and renewals, to create a seamless experience for your customers. By leveraging your deep understanding of HubSpot's software, you will guide clients in utilizing the platform to its fullest potential, helping them achieve their inbound marketing goals. Your day-to-day responsibilities will include conducting regular check-ins, providing training sessions, and offering strategic advice tailored to each customer's unique situation.

What we offer

At HubSpot, we value our employees and strive to create a supportive work environment. You will have the opportunity to work remotely from anywhere in Ireland or the UK, with the option to collaborate in our Dublin or London offices. We offer competitive compensation and benefits, including professional development opportunities to help you grow in your career. Join us in making a meaningful impact on our customers' success and be part of a team that values creativity and collaboration.