About Hudl
Empowering athletes with performance analysis tools
Key Highlights
- Over 200,000 teams use Hudl's platform worldwide
- Raised $118.8 million in Series C funding
- Headquartered in Lincoln, NE with 1001+ employees
- Innovative mobile-first software and smart video hardware
Hudl is a leading performance analysis platform for sports teams, providing tools that empower athletes from amateur to professional levels. Headquartered in Lincoln, NE, Hudl has raised $118.8 million in Series C funding and serves over 200,000 teams globally, including elite organizations in footb...
🎁 Benefits
Hudl offers unlimited vacation time, flexible working arrangements, and company-wide timeout days to promote work-life balance. Employees also benefit...
🌟 Culture
Hudl's culture is centered around empowering teams through technology, focusing on grassroots initiatives while also catering to elite sports organiza...
Skills & Technologies
Overview
Hudl is seeking a Customer Success Manager to manage a portfolio of football clubs in Eastern Europe. You'll focus on maximizing customer satisfaction and ensuring renewals while utilizing Hudl's suite of products. This role requires strong relationship-building skills and a customer-centric approach.
Job Description
Who you are
You have experience in customer success or account management, ideally within the sports or technology sectors. You understand the importance of building strong relationships and maximizing customer satisfaction. Your communication skills are top-notch, allowing you to effectively educate customers on product usage and benefits. You are fluent in Russian, which is essential for engaging with clients in Eastern Europe. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver the best outcomes for customers.
Desirable
Experience working with sports teams or in a related industry is a plus. Familiarity with data analytics and performance metrics will help you provide valuable insights to your clients. You are proactive in identifying customer needs and are skilled at problem-solving to enhance their experience with Hudl's products.
What you'll do
As a Customer Success Manager at Hudl, you will be responsible for managing a portfolio of football clubs across Eastern Europe. Your primary goal will be to ensure customer satisfaction and retention by providing exceptional support and guidance. You will develop strong relationships with your clients, becoming their trusted partner in utilizing Hudl's suite of products effectively. You will conduct product demonstrations and training sessions to educate customers on features and best practices, ensuring they derive maximum value from their subscriptions.
You will track customer engagement and satisfaction metrics, using this data to identify opportunities for improvement and growth. Your role will involve regular check-ins with clients to address any concerns and to discuss their evolving needs. You will collaborate closely with the sales and product teams to relay customer feedback and advocate for enhancements that align with client expectations.
In addition to managing renewals, you will also play a key role in onboarding new clients, ensuring a smooth transition and setting them up for success from the start. You will be involved in creating resources and documentation that help customers navigate Hudl's products more effectively. Your insights will contribute to the continuous improvement of customer success strategies and initiatives.
What we offer
Hudl provides a supportive and inclusive work environment where you can thrive. We value your contributions and encourage you to bring your unique perspective to the team. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. Our culture promotes collaboration and innovation, allowing you to work alongside talented individuals who are passionate about sports and technology. We believe in the impact of sports and the role our products play in helping teams succeed, and we are excited to welcome you to our team.
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