Customer Support • Entry-Level

Who you are

You have a strong background in customer support and a passion for sports — you understand the importance of teamwork and dedication in athletics. Your communication skills are top-notch, allowing you to effectively collaborate with video coordinators, coaches, and analysts to ensure they maximize the use of Hudl's products. You thrive in a supportive environment where you can continuously learn and grow alongside your colleagues.

You are eager to level up your knowledge about Hudl's products, particularly Hudl Sportscode — you enjoy helping customers navigate through their questions and challenges. Your ability to empathize with users and provide clear, actionable advice makes you a valuable asset to the support team. You are adaptable and ready to tackle any inquiries that come your way, ensuring a positive experience for all users.

What you'll do

As a Match Analysis Support Specialist, you will be the first point of contact for customers using Hudl's products — your role involves answering questions via phone, email, and other channels. You will collaborate closely with customers from the WNBA, NHL, NBA, and NCAA, ensuring they have the tools and knowledge to succeed in their analysis efforts. Your expertise will help customers understand how to effectively utilize Hudl's offerings, enhancing their overall experience.

You will be responsible for providing timely and accurate support, addressing any technical issues that may arise — your goal is to make customers' lives easier by guiding them through the features and functionalities of Hudl's products. You will also contribute to the continuous improvement of the support process by sharing insights and feedback with your team, helping to refine the customer experience.

What we offer

Hudl provides a supportive and inclusive work environment where you can thrive — you will have the opportunity to work with a talented team dedicated to making a positive impact in the sports industry. We believe in fostering a culture of learning and growth, encouraging you to develop your skills and advance your career. Join us in our mission to help teams see their game differently and make a lasting impact on the world of sports.