About Hudl
Empowering athletes with performance analysis tools
Key Highlights
- Over 200,000 teams use Hudl's platform worldwide
- Raised $118.8 million in Series C funding
- Headquartered in Lincoln, NE with 1001+ employees
- Innovative mobile-first software and smart video hardware
Hudl is a leading performance analysis platform for sports teams, providing tools that empower athletes from amateur to professional levels. Headquartered in Lincoln, NE, Hudl has raised $118.8 million in Series C funding and serves over 200,000 teams globally, including elite organizations in footb...
🎁 Benefits
Hudl offers unlimited vacation time, flexible working arrangements, and company-wide timeout days to promote work-life balance. Employees also benefit...
🌟 Culture
Hudl's culture is centered around empowering teams through technology, focusing on grassroots initiatives while also catering to elite sports organiza...
Overview
Hudl is hiring a Support Representative, Tier 1 to assist users with their inquiries via phone, email, and online chats. You'll provide essential support to coaches, athletes, and fans, ensuring they maximize the use of Hudl's products.
Job Description
Who you are
You are someone who thrives on the front lines of customer interaction, serving as the first point of contact for users seeking assistance. With a passion for sports and technology, you understand the importance of providing exceptional support to enhance the experience of coaches and athletes alike. You possess strong communication skills, allowing you to empathize with users and respond with creative solutions to their inquiries. Your ability to listen and understand user needs is crucial in delivering game-changing support experiences. You are eager to learn and grow within a supportive team environment, where collaboration and knowledge sharing are encouraged.
What you'll do
In your role as a Support Representative, you will engage directly with users, answering a variety of questions ranging from how-to inquiries to technical troubleshooting about Hudl's products. You will help teams and athletes win by ensuring they know how to effectively utilize Hudl's offerings. Your responsibilities will include responding to calls and emails, providing guidance on product features, and troubleshooting any issues that arise. You will work closely with your team to deliver consistent and high-quality support, contributing to the overall success of Hudl's mission to enhance the impact of sports. You will also have the opportunity to participate in ongoing training and development initiatives to further enhance your skills and knowledge in customer support.
What we offer
Hudl fosters a culture where everyone feels supported and valued. As part of our team, you will have access to resources and communities that promote inclusion and diversity. We believe in the lifelong impact of sports and the lessons they teach, and we are committed to helping you grow both personally and professionally. You will be part of a company recognized as one of Newsweek's Top 100 Global Most Loved Workplaces, where your contributions will make a difference in the lives of athletes and coaches around the world.
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