Technical Support • Entry-Level

Who you are

You are someone who is eager to learn and grow in the field of technical support. With a solid foundation in customer service, you are passionate about solving problems and helping people. You understand the importance of providing excellent support to ensure customer satisfaction and are ready to take on new challenges in a fast-paced environment. You thrive in a team setting and are excited about the opportunity to contribute to a company that values diversity and inclusion. You are adaptable and open to learning new technologies that will enhance your ability to assist customers effectively.

Desirable

Experience in a technical support role is a plus, but not mandatory. Familiarity with SaaS platforms or customer communication tools would be beneficial. A willingness to learn and grow within the company is essential, as is a positive attitude towards customer interactions.

What you'll do

As a Technical Support Engineer, you will play a key role in supporting Poppulo's customers by providing technical assistance and ensuring a great experience across the SaaS platform. You will be responsible for troubleshooting issues, guiding customers through solutions, and ensuring that they have the resources they need to succeed. You will work closely with other team members to resolve customer inquiries and escalate issues when necessary. Your role will involve learning about the company's products and services to provide informed support. You will also have the opportunity to contribute to improving support processes and documentation, helping to enhance the overall customer experience.

What we offer

Poppulo offers a collaborative and inclusive work environment where you can grow your skills and advance your career. You will have the chance to work with a diverse team of professionals who are dedicated to making a positive impact in the workplace technology space. The company values employee well-being and provides opportunities for professional development. You will be part of a fast-growing global technology company that is committed to innovation and excellence in customer service.