Customer Support • Entry-Level

Who you are

You have a strong customer service orientation and enjoy helping others resolve technical issues. You are patient and able to communicate complex technical information in a clear and concise manner. You thrive in a fast-paced environment and can handle multiple inquiries simultaneously. You are eager to learn about the NRS services and devices to provide effective support. You understand the importance of customer satisfaction and are committed to delivering high-quality service. You are adaptable and can quickly adjust to new technologies and processes.

What you'll do

As part of the National Retail Solutions Tech Support Team, you will receive inbound calls from retailers, distributors, and store owners who are experiencing technical difficulties. Your primary responsibility will be to troubleshoot and resolve software and hardware issues related to the NRS services and devices. You will guide customers through step-by-step solutions and ensure they understand the resolution process. You will document all interactions and solutions provided to maintain accurate records. You will collaborate with other team members to escalate complex issues and contribute to improving support processes.

What we offer

At IDT, we offer a supportive work environment where you can grow your skills in technical support. You will have access to ongoing training and resources to enhance your knowledge of our services and devices. We value teamwork and encourage open communication among team members. You will be part of a dedicated team that is committed to providing exceptional customer service. We believe in recognizing and rewarding hard work and dedication, and we strive to create a positive workplace culture.