About IDT
Global leader in fintech and communication services
Key Highlights
- Founded in 1990 by Howard Jonas
- Over $1 billion in annual revenue
- Headquartered in Newark, NJ with 1001+ employees
- Acquired Leaf Global to enter Web 3.0 space
IDT Corporation, headquartered in Newark, NJ, specializes in fintech and telecommunications, providing payment and communication services globally. Founded in 1990 by Howard Jonas, IDT has launched brands like IDT Global and net2phone, generating over $1 billion in annual revenue. The company's rece...
🎁 Benefits
IDT offers generous paid vacation and sick time, health, dental, vision, and 401k benefits, along with a tuition reimbursement program. Employees enjo...
🌟 Culture
IDT's culture is marked by its agility and commitment to evolving with technology. The company values autonomy and encourages employees to embrace inn...
Overview
IDT is hiring a Customer Support Representative to troubleshoot technical issues for retailers and merchants. You'll provide solutions for software and hardware problems related to NRS services. This position is ideal for those looking to start their career in tech support.
Job Description
Who you are
You are a motivated individual eager to assist customers with technical issues related to NRS services and devices. You possess strong communication skills and a customer-first mindset, ensuring that every retailer, distributor, and store owner receives the support they need. You thrive in a fast-paced environment and are comfortable handling inbound calls to troubleshoot various technical problems.
You have a basic understanding of software and hardware systems, which allows you to provide effective resolutions to common issues. Your ability to empathize with customers and understand their challenges makes you an ideal candidate for this role. You are detail-oriented and can document issues accurately to help improve the support process.
What you'll do
As a Customer Support Representative, you will be the first point of contact for retailers and merchants experiencing technical difficulties. You will receive inbound calls and work diligently to troubleshoot and resolve issues related to NRS services and devices. Your role will involve guiding customers through the troubleshooting process, ensuring they understand the steps to resolve their problems.
You will document each interaction and the solutions provided, contributing to a knowledge base that helps improve future support efforts. Your goal is to ensure customer satisfaction by providing timely and effective solutions. You will collaborate with other team members to escalate complex issues when necessary, ensuring that all customer concerns are addressed promptly.
What we offer
At IDT, we provide a supportive work environment where you can grow your skills in customer support and technical troubleshooting. You will have the opportunity to learn about various software and hardware systems, enhancing your technical knowledge. We encourage you to apply even if your experience doesn't match every requirement, as we value a willingness to learn and a positive attitude.
Join our team and be part of a company that values customer service and technical excellence. We offer competitive compensation and opportunities for career advancement within the organization.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at IDT.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
IDT is hiring for a Customer Support role focused on providing technical assistance for NRS services and devices. You'll troubleshoot issues for retailers and distributors in Guatemala.
Customer Support
IDT is hiring a National Retail Solutions Pay Support representative to assist customers with credit card applications and banking inquiries. This entry-level role is based in Guatemala and focuses on providing excellent customer service.
Sales Representative
IDT is hiring a Sales Representative to sell payment equipment and services. You'll work closely with customers to create solutions and ensure a smooth sales process. This role requires strong interpersonal skills and a customer-focused approach.
Collections Representative
IDT is hiring a Collections Representative to manage client communications and ensure timely payments. You'll need excellent communication and negotiation skills to maintain trustful relationships while collecting outstanding payments.
Customer Support
IDT is hiring a Customer Service Representative to assist customers with inquiries about products and services. You'll be responsible for maintaining customer records and resolving issues effectively. This role is ideal for enthusiastic individuals looking to make a positive impact.