About IDT
Global leader in fintech and communication services
Key Highlights
- Founded in 1990 by Howard Jonas
- Over $1 billion in annual revenue
- Headquartered in Newark, NJ with 1001+ employees
- Acquired Leaf Global to enter Web 3.0 space
IDT Corporation, headquartered in Newark, NJ, specializes in fintech and telecommunications, providing payment and communication services globally. Founded in 1990 by Howard Jonas, IDT has launched brands like IDT Global and net2phone, generating over $1 billion in annual revenue. The company's rece...
🎁 Benefits
IDT offers generous paid vacation and sick time, health, dental, vision, and 401k benefits, along with a tuition reimbursement program. Employees enjo...
🌟 Culture
IDT's culture is marked by its agility and commitment to evolving with technology. The company values autonomy and encourages employees to embrace inn...
Overview
IDT is hiring a National Retail Solutions Pay Support representative to assist customers with credit card applications and banking inquiries. This entry-level role is based in Guatemala and focuses on providing excellent customer service.
Job Description
Who you are
You are a customer-focused individual who enjoys helping others and solving problems. You have a knack for addressing inquiries and providing follow-up support to ensure customer satisfaction. Your communication skills allow you to effectively assist clients with their banking questions and credit card applications.
You thrive in a supportive role and are eager to learn about the financial services industry. You understand the importance of attention to detail and are committed to providing accurate information to customers. You are patient and empathetic, making you an ideal candidate for a position that requires interaction with diverse clients.
What you'll do
As a National Retail Solutions Pay Support representative, you will be responsible for processing credit card applications and addressing any banking questions from customers. You will provide follow-up support to ensure that potential clients have all the information they need regarding their applications. Your role will involve communicating with customers via phone or email, guiding them through the application process, and resolving any issues that may arise.
You will work closely with other team members to ensure that customer inquiries are handled efficiently and effectively. Your ability to listen and understand customer needs will be crucial in providing the best possible support. You will also be expected to maintain accurate records of customer interactions and follow up as necessary to ensure a smooth experience for clients.
What we offer
At IDT, you will be part of a team that values collaboration and customer service. We provide a supportive work environment where you can grow your skills and advance your career in the financial services sector. You will have the opportunity to learn about various banking products and services while helping customers navigate their financial needs. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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