About IDT
Global leader in fintech and communication services
Key Highlights
- Founded in 1990 by Howard Jonas
- Over $1 billion in annual revenue
- Headquartered in Newark, NJ with 1001+ employees
- Acquired Leaf Global to enter Web 3.0 space
IDT Corporation, headquartered in Newark, NJ, specializes in fintech and telecommunications, providing payment and communication services globally. Founded in 1990 by Howard Jonas, IDT has launched brands like IDT Global and net2phone, generating over $1 billion in annual revenue. The company's rece...
🎁 Benefits
IDT offers generous paid vacation and sick time, health, dental, vision, and 401k benefits, along with a tuition reimbursement program. Employees enjo...
🌟 Culture
IDT's culture is marked by its agility and commitment to evolving with technology. The company values autonomy and encourages employees to embrace inn...
Overview
IDT is hiring a Technical Support Representative to provide assistance to retailers and consumers. You'll ensure the smooth operation of various technical systems and resolve issues efficiently. This role requires technical training and bilingual capabilities.
Job Description
Who you are
You are a bilingual or tri-lingual technical support representative with a strong background in technical training and experience. You have the ability to communicate effectively in English and Spanish, and possibly French, which allows you to assist a diverse range of customers. Your technical knowledge enables you to troubleshoot and resolve issues related to computer systems, scanners, printers, and proprietary software.
You possess a keen understanding of technical support processes and are dedicated to providing exceptional service to retailers, consumers, and employees. Your problem-solving skills are top-notch, allowing you to address technical challenges promptly and efficiently. You thrive in a collaborative environment where you can contribute to the success of your team and the satisfaction of your customers.
What you'll do
As a Technical Support Representative at IDT, you will be responsible for providing technical assistance to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of various technical systems, including computer systems, scanners, printers, and our proprietary money transfer portal. Your primary focus will be on resolving technical issues quickly and effectively, ensuring that our customers can rely on our services without interruption.
You will engage with customers to understand their technical challenges and provide clear guidance on how to resolve them. This may involve troubleshooting hardware and software issues, providing training on product usage, and escalating complex problems to higher-level support when necessary. Your ability to communicate technical information in an understandable manner will be essential in helping customers navigate their challenges.
What we offer
At IDT, we value our employees and strive to create a supportive work environment. You will have the opportunity to work with a diverse team and contribute to the success of our technical support operations. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in making a difference in the lives of our customers by providing exceptional technical support.
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