iHerb

About iHerb

Your trusted source for health and wellness products

🏢 Tech, Retail, Health👥 1K-5K📅 Founded 1996📍 Pasadena, California, United States

Key Highlights

  • Over 30,000 health products available online
  • Headquartered in Pasadena, California
  • Serves millions of customers globally
  • Approximately 1,500 employees dedicated to wellness

iHerb is a leading online retailer of health and wellness products, offering over 30,000 top-rated items including vitamins, supplements, and organic foods. Headquartered in Pasadena, California, iHerb serves millions of customers worldwide and is known for its competitive pricing and customer loyal...

🎁 Benefits

iHerb offers competitive salaries, stock options, flexible work hours, and generous PTO policies. Employees also benefit from discounts on products an...

🌟 Culture

iHerb fosters a customer-centric culture, emphasizing quality and value in health products. The company promotes a healthy work-life balance and encou...

iHerb

Director Of Ux Design Lead

iHerbUnited States - Remote

Posted 1w ago🏠 RemoteLeadDirector Of Ux Design📍 United States💰 $205,956 - $275,834 / yearly
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Skills & Technologies

Overview

iHerb is seeking a Director of UX Design to shape and drive the user experience vision across their digital platforms. You'll lead a high-performing UX design team and collaborate with cross-functional stakeholders to deliver intuitive and accessible experiences. This role requires strong leadership and hands-on design skills.

Job Description

Who you are

You have a proven track record of leading UX design teams and shaping user experience strategies — with over 5 years of experience in UX design, you understand the nuances of creating user-centered designs that resonate with diverse audiences. Your leadership style is collaborative and inspiring, fostering a culture of creativity and innovation within your team. You are well-versed in design thinking methodologies and have a strong portfolio showcasing your ability to deliver delightful user experiences across web and mobile platforms.

Your hands-on approach to design allows you to jump into projects when necessary, ensuring that the vision is executed effectively — you are comfortable using design tools like Adobe XD and Figma to create wireframes, prototypes, and high-fidelity designs. You have experience in building and scaling design systems that promote consistency and efficiency across various digital touchpoints.

You excel in cross-functional collaboration, working closely with product management, engineering, and marketing teams to align on goals and deliver exceptional user experiences — your ability to translate business objectives into customer-centric design solutions is a key strength. You leverage research and data to inform your design decisions, continuously seeking ways to improve and innovate.

Desirable

Experience in e-commerce or retail environments is a plus, as is familiarity with accessibility standards and best practices. You are passionate about mentoring and developing talent within your team, helping designers grow their skills and advance their careers.

What you'll do

As the Director of UX Design at iHerb, you will define and drive the long-term UX vision and strategy for our web and mobile platforms — overseeing the end-to-end user experience, you will ensure that our digital products are intuitive, accessible, and engaging for millions of global customers. You will build, mentor, and inspire a team of UX designers, researchers, and design managers, advocating for design thinking and human-centered practices across the organization.

You will partner closely with product management, engineering, and customer experience teams to align on goals and execution — translating business objectives into design solutions that drive growth and retention. Establishing and maintaining scalable design systems will be a key responsibility, ensuring consistency across all platforms while maximizing team efficiency through effective use of design software and tools.

Innovation will be at the forefront of your role, as you will use research, data, and insights to inform design decisions and continuously improve the user experience. You will champion a customer-first approach, ensuring that every design decision reflects the needs and preferences of our users.

What we offer

At iHerb, we value creativity and collaboration, offering a supportive environment where your ideas can flourish. You will have the opportunity to make a significant impact on our user experience and contribute to the growth of our brand. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in shaping the future of e-commerce and delivering exceptional experiences to our customers.

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