Customer Support • Entry-Level

Who you are

You are a motivated individual with a strong desire to help others, particularly those facing challenges with debt. You possess exceptional written communication skills, allowing you to negotiate and interact effectively with customers through email, SMS, and live chat. Your ability to manage multiple customer interactions simultaneously across digital channels sets you apart. You are reliable and adaptable, ready to meet the dynamic needs of the business while ensuring a seamless and empathetic customer experience.

Desirable

Experience in debt collection or within a financial services company is a plus, as is familiarity with working in an FCA regulated environment. You thrive in fast-paced settings and view challenges as opportunities to innovate and improve processes.

What you'll do

As a Customer Experience Specialist at InDebted, you will be at the forefront of delivering unmatched experiences to customers who are taking their first steps towards financial fitness. Your primary responsibility will be to handle inbound customer communications through live chat, email, and text, ensuring that each interaction is handled with care and empathy. You will leverage web-based tools and systems to document customer interactions and provide timely resolutions to their inquiries. Your role will involve not only addressing customer concerns but also educating them about their options and guiding them through the debt resolution process.

You will collaborate closely with your team to share insights and improve the overall customer experience. By actively listening to customer feedback, you will contribute to the continuous improvement of our services and processes. Your ability to empathize with customers and provide them with the support they need will be crucial in helping them navigate their financial challenges.

What we offer

InDebted offers a supportive work environment where you can grow your skills and make a meaningful impact. You will be part of a team that values innovation and collaboration, working together to change the world of consumer debt for good. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.