About Instacart
Fast grocery delivery from your favorite stores
Key Highlights
- Valuation of $39 billion with $2.4 billion raised
- Partners with over 40,000 stores including Costco and Kroger
- Headquartered in San Francisco, California
- Serves millions of customers across the U.S. and Canada
Instacart is a leading grocery delivery service headquartered in San Francisco, California, serving millions of customers across the U.S. and Canada. Partnering with major retailers like Costco, Kroger, and Publix, Instacart offers same-day delivery from over 40,000 stores. The company has raised ov...
🎁 Benefits
Instacart offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports work-life balance. Employees also benefit ...
🌟 Culture
Instacart fosters a customer-centric culture focused on innovation and efficiency in grocery delivery. The company emphasizes data-driven decision-mak...
Customer Success Manager • Principal
Overview
Instacart is hiring a Principal Customer Success Manager to lead a team focused on driving measurable outcomes for retail partners. You'll work closely with AI solutions to enhance customer experiences. This role requires strong leadership and strategic skills.
Job Description
Who you are
You have extensive experience in customer success management, ideally within the technology or retail sectors — you've successfully led teams and driven customer engagement strategies that deliver tangible results. Your ability to build strong relationships with clients is complemented by your strategic mindset, allowing you to align customer needs with business objectives. You thrive in a collaborative environment and are passionate about leveraging technology to enhance customer experiences. You understand the complexities of the grocery industry and are excited about the opportunity to transform it through innovative solutions.
You possess excellent communication skills, enabling you to effectively convey complex ideas to diverse audiences — whether it's presenting to stakeholders or collaborating with cross-functional teams, you excel at fostering understanding and alignment. Your analytical skills allow you to assess customer feedback and data, translating insights into actionable strategies that improve service delivery and customer satisfaction. You are adaptable and open to feedback, continuously seeking ways to enhance your team's performance and the overall customer experience.
What you'll do
As the Principal Customer Success Manager at Instacart, you will lead a dedicated team focused on implementing AI solutions for our retail partners — your role will involve overseeing the entire customer journey from pilot programs to nationwide rollouts, ensuring that our partners see measurable value in our offerings. You will serve as a trusted advisor, guiding retailers through the integration of our smart cart technology and computer vision-powered experiences, while also addressing any challenges that arise during implementation.
You will collaborate closely with product and engineering teams to ensure that our solutions meet customer needs and drive engagement — your insights will be invaluable in shaping product development and enhancements. Additionally, you will develop and execute customer success strategies that promote long-term partnerships and drive customer retention. Your leadership will be crucial in mentoring team members, fostering a culture of excellence, and ensuring that your team is equipped to meet the evolving needs of our clients.
What we offer
Instacart offers a flexible work environment, allowing you to choose where you do your best work — whether from home, an office, or a coffee shop, we prioritize your comfort and productivity. We believe in the importance of community and connection, providing regular in-person events to foster team bonding and collaboration. Our compensation package includes competitive salaries, equity grants, and comprehensive benefits designed to support your well-being and professional growth. Join us in transforming the grocery industry and making a meaningful impact on the lives of millions.
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