About UiPath
Automate your workflows with UiPath's RPA platform
Key Highlights
- Public company (NYSE: PATH) with a $29B valuation
- Over 8,000 customers including NASA and Deloitte
- Headquartered in New York City with a global presence
- Raised $1.3 billion in its 2021 IPO
UiPath is a leading robotic process automation (RPA) platform, headquartered in New York City. With over 8,000 customers including major enterprises like NASA and Deloitte, UiPath went public in April 2021, raising $1.3 billion at a valuation of approximately $29 billion. The company employs around ...
🎁 Benefits
UiPath offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility program. Employees also benefit from a learni...
🌟 Culture
UiPath promotes a culture of innovation and agility, emphasizing a strong engineering focus. The company values transparency and collaboration, encour...
Overview
UiPath is hiring a Principal Customer Success Manager to enhance customer relationships and drive product adoption. You'll act as a strategic advisor to clients, ensuring high levels of customer satisfaction. This role requires strong interpersonal skills and a customer-centric approach.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in enterprise software. Your ability to empathize with customers and understand their needs is paramount — you prioritize customer satisfaction and loyalty, ensuring that their journey with UiPath is seamless and beneficial. You are a strategic thinker who can act as a trusted advisor, helping clients realize the full potential of automation in their business processes.
Your communication skills are exceptional, allowing you to engage effectively with customers at all levels. You thrive in building relationships and maintaining high levels of customer engagement, regularly checking in to address challenges and ensure satisfaction. You understand the importance of metrics like NPS and CSAT, and you are committed to driving improvements in these areas.
What you'll do
In this role, you will ensure that the UiPath message of "Customers Matter" resonates with every client. You will act as a strategic advisor, helping customers see the value of automation and how it aligns with their business objectives. Regular engagement with customers will be key, as you will drive higher satisfaction and loyalty by addressing their challenges and facilitating warranty renewals.
You will enable customers to embark on their automation journey through workshops, training sessions, and by becoming a product expert. Conducting business reviews will be part of your responsibilities, ensuring that the automation journey remains on track and that customers are achieving their desired outcomes. Your role will be pivotal in enriching relationships and communications, ultimately minimizing churn and creating scaling opportunities across different business units.
What we offer
At UiPath, you will be part of a culture that values curiosity, generosity, and genuine connections. We believe in the transformative power of automation and are committed to creating category-leading enterprise software. Join us in making a difference in how the world works, and be part of a fast-moving, growth-oriented company that cares about its people and its purpose.
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