About Atlan
Empowering data teams with seamless collaboration tools
Key Highlights
- Over 1,000 customers including Slack and Atlassian
- $62 million raised from Insight Partners and Nexus Venture Partners
- Headquartered in New York City
- Team size of 51-250 employees
Atlan is an active metadata platform designed for modern data teams, providing tools for data discovery, cataloging, lineage, and governance. Headquartered in New York, Atlan serves over 1,000 customers, including notable companies like Slack and Atlassian. The company has raised $62 million in fund...
🎁 Benefits
Atlan offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Atlan fosters a remote-friendly culture that emphasizes collaboration and empowers data teams to work effectively across different locations. The comp...
Customer Success Manager • Senior
Atlan • United States - Remote
Overview
Atlan is hiring a Principal Customer Success Manager to drive adoption of their Active Metadata Platform among data-driven enterprises. You'll partner with data leaders to connect data strategy to measurable business outcomes. This role requires extensive experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in data-driven environments. Your ability to build strong relationships with clients and understand their needs is paramount — you thrive on helping organizations unlock the full potential of their data. You are adept at navigating complex data landscapes and can communicate effectively with both technical and non-technical stakeholders. Your strategic mindset allows you to connect customer goals with measurable business outcomes, ensuring that clients see the value in their investments. You are passionate about data and its transformative power in modern business, and you are excited to be at the forefront of this change.
Desirable
Experience in AI-powered solutions or metadata management is a plus. Familiarity with data strategy and transformation initiatives will set you apart. You are comfortable working in a fast-paced environment and can adapt to the evolving needs of your clients. A background in consulting or a similar role where you have driven customer success initiatives will be beneficial.
What you'll do
As a Principal Customer Success Manager at Atlan, you will work closely with some of the world's most data-driven enterprises. Your primary responsibility will be to drive the adoption of Atlan's Active Metadata Platform, ensuring that clients can effectively manage their data chaos. You will partner with data and transformation leaders to align their data strategies with business objectives, helping them achieve measurable outcomes. Your role will involve conducting regular check-ins with clients, providing insights and recommendations based on their usage of the platform, and identifying opportunities for further engagement. You will also collaborate with internal teams to relay customer feedback and contribute to product improvements. Your success will be measured by customer satisfaction, retention rates, and the overall impact of Atlan's solutions on client operations.
What we offer
At Atlan, we believe in creating a workplace where everyone thrives. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a dynamic team that is passionate about transforming how organizations work with data. Our culture encourages collaboration, innovation, and diverse perspectives, ensuring that every team member can contribute to our mission of reimagining data management. Join us in shaping a future where data drives extraordinary outcomes.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Atlan.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Fullstory is hiring a Principal Customer Success Manager to serve as a trusted advisor for their most valuable customers. You'll drive product adoption and ensure clients achieve maximum value from Fullstory's suite of products. This role requires strong strategic guidance and customer relationship management skills.
Customer Success Manager
Instacart is hiring a Principal Customer Success Manager to lead a team focused on driving measurable outcomes for retail partners. You'll work closely with AI solutions to enhance customer experiences. This role requires strong leadership and strategic skills.
Customer Success Manager
UiPath is hiring a Principal Customer Success Manager to enhance customer relationships and drive product adoption. You'll act as a strategic advisor to clients, ensuring high levels of customer satisfaction. This role requires strong interpersonal skills and a customer-centric approach.
Customer Success Manager
Stripe is hiring a Principal Customer Success Manager to oversee the post-sales lifecycle for enterprise customers. You'll work closely with account executives and technical teams to drive user success and optimize customer engagement. This role requires strong analytical skills and the ability to manage complex customer relationships.
Customer Success Manager
Assembly is hiring a Customer Success Manager to lead client onboarding, retention, and overall customer satisfaction. You'll work closely with the CEO and the Support and Sales teams to enhance customer relationships. This role is ideal for someone looking to make a significant impact in a scaling startup.