About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is seeking a Senior Account Executive to drive new business growth in the Mid-Market and Enterprise segment. You'll leverage your expertise in consultative sales to foster and maintain key client relationships. This role requires a dynamic and experienced sales professional.
Job Description
Who you are
You have a proven track record in sales, particularly in the Mid-Market and Enterprise segments, with a strong focus on consultative sales approaches. Your experience has equipped you with the skills to build and maintain key client relationships, ensuring customer satisfaction and loyalty. You are passionate about driving product adoption and growth, and you thrive in environments where you can make a significant impact. Your ability to manage the complete sales cycle from initial outreach to closing deals is a testament to your expertise in the field. You understand the importance of aligning customer needs with product capabilities, and you are adept at communicating value propositions effectively.
Desirable
Experience in the AI or customer service industry is a plus, as it will help you better understand the unique challenges and opportunities faced by businesses in this space. Familiarity with CRM tools and sales management software will enhance your efficiency in managing client interactions and tracking sales progress. A background in technology sales will also be beneficial, as it allows you to engage with clients on a deeper level regarding product functionalities and benefits.
What you'll do
In this role, you will champion Intercom's product, driving its adoption and growth within the Mid-Market and Enterprise segments. You will oversee the complete new business sales cycle, utilizing a consultative values-based sales approach to engage potential clients. Your responsibilities will include identifying new business opportunities, conducting product demonstrations, and negotiating contracts to close deals. You will collaborate closely with cross-functional teams to ensure that client feedback is integrated into product development and marketing strategies. Your role will also involve tracking sales metrics and reporting on performance to inform strategic decisions.
What we offer
Intercom provides a supportive and innovative work environment where you can thrive and grow your career. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. The company values diversity and inclusion, fostering a culture where all employees feel valued and empowered. You will be part of a mission-driven organization that is committed to transforming customer service experiences for businesses worldwide. Competitive compensation and benefits packages are also part of what we offer to attract and retain top talent.
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