Sales Operations • Principal

Who you are

You have a strong analytical mindset and a passion for driving impact within organizations. With experience in sales operations, you've developed a keen understanding of how to empower go-to-market teams with the systems and insights they need to succeed. Your curiosity drives you to explore new strategies that can enhance customer experiences and revenue growth.

As a Principal Sales Operations Manager, you possess the ability to build and scale operations functions from the ground up. You thrive in collaborative environments and have a track record of establishing strong cross-functional relationships that facilitate effective communication and teamwork. Your impact-driven approach ensures that you focus on delivering exceptional value to customers and stakeholders alike.

Desirable

Experience in enterprise sales operations is a plus, as is familiarity with AI-driven customer service solutions. You understand the complexities of large-scale customer support organizations and are eager to leverage your expertise to help Intercom establish its AI solution as the default choice in the market.

What you'll do

In this role, you will be the founding leader of the enterprise sales operations function at Intercom. You will define the operations playbook that will guide the enterprise sales team in their efforts to position Fin as the leading AI solution for customer support. Your responsibilities will include building and maintaining systems that provide actionable insights to the sales team, ensuring they have the tools they need to drive predictable revenue growth.

You will work closely with various teams, including sales, marketing, and product, to align strategies and ensure that the enterprise sales team is equipped to meet their goals. Your analytical skills will be crucial in identifying trends and opportunities within the sales data, allowing you to make informed recommendations that enhance performance.

Additionally, you will establish processes that facilitate effective communication and collaboration across departments, ensuring that everyone is aligned on objectives and strategies. Your leadership will be instrumental in fostering a culture of accountability and continuous improvement within the sales operations team.

What we offer

Intercom provides a dynamic work environment where innovation and collaboration are at the forefront. As a Principal Sales Operations Manager, you will have the opportunity to shape the future of enterprise operations at Intercom and make a significant impact on the company's growth trajectory. We offer competitive compensation and benefits, along with a culture that values diversity and inclusion. Join us in our mission to transform customer experiences through AI-driven solutions.