Product Designer • Senior

Who you are

You have a strong background in product design, with at least 5 years of experience creating user-centered designs that enhance customer experiences. Your portfolio showcases your ability to solve complex design challenges and deliver intuitive solutions that resonate with users. You are proficient in Figma and have a keen eye for detail, ensuring that every aspect of your designs is polished and effective. You thrive in collaborative environments, working closely with product managers, engineers, and other designers to bring ideas to life. You are passionate about AI and its potential to transform customer service, and you are excited to push the boundaries of design in this rapidly evolving field.

Desirable

Experience in designing for AI-driven products is a plus, as is familiarity with user research methodologies. You understand the importance of data in informing design decisions and are comfortable using analytics to guide your work. You are a strong communicator, able to articulate your design rationale to stakeholders and advocate for user needs throughout the product development process.

What you'll do

As a Staff/Principal Product Designer at Intercom, you will lead design initiatives that shape the future of customer service through AI. You will collaborate with cross-functional teams to define product vision and strategy, ensuring that design is at the forefront of product development. Your role will involve conducting user research to gather insights that inform design decisions, creating wireframes and prototypes to visualize concepts, and iterating on designs based on feedback from users and stakeholders. You will also mentor junior designers, sharing your expertise and fostering a culture of design excellence within the team.

You will be responsible for ensuring that the design language and principles are consistently applied across all products, creating a cohesive user experience that aligns with Intercom's brand values. You will work closely with engineers to ensure that designs are feasible and implemented accurately, participating in design reviews and providing constructive feedback to peers. Your contributions will directly impact how businesses communicate with their customers, making your work both challenging and rewarding.

What we offer

Intercom offers a dynamic work environment where innovation is encouraged, and your contributions are valued. You will have the opportunity to work on cutting-edge AI technology that is transforming customer service. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of customer experiences and making a meaningful impact in the industry.