Staff Engineer • Senior

Who you are

You have 5+ years of experience in software engineering, with a strong background in both back-end and front-end development. You understand the intricacies of building scalable systems and have a passion for creating exceptional customer experiences. Your expertise in Java and JavaScript allows you to contribute effectively to diverse projects, and you are comfortable mentoring junior engineers to help them grow in their careers.

You thrive in collaborative environments, working closely with designers, product managers, researchers, and data analysts to deliver high-quality solutions. Your ability to communicate technical concepts clearly to non-technical stakeholders is a key strength, enabling you to bridge gaps between teams and drive projects forward. You are also committed to continuous learning and improvement, always seeking to enhance your skills and knowledge in the ever-evolving tech landscape.

Desirable

Experience with React and Node.js is highly desirable, as these technologies are integral to our product development. Familiarity with cloud services and deployment strategies will also be beneficial in this role, as we prioritize agility and scalability in our engineering practices.

What you'll do

As a Staff Product Engineer at Intercom, you will play a pivotal role in shaping our technical architecture as we scale to meet the demands of our growing customer base. You will lead initiatives that enhance our AI customer service solutions, ensuring they are robust, efficient, and user-friendly. Your contributions will directly impact the quality of customer interactions, helping businesses provide impeccable service.

You will be responsible for designing and implementing features that improve our customer service suite, collaborating with cross-functional teams to ensure alignment with business goals. Your leadership will guide the engineering team in adopting best practices for code quality, testing, and deployment, fostering a culture of excellence and innovation.

In addition to your technical contributions, you will mentor and coach other engineers, helping them develop their skills and advance their careers. You will work closely with the Engineering Manager to devise technical strategies that align with our company’s mission and values, ensuring that our engineering efforts are focused on delivering incredible value to our customers.

What we offer

At Intercom, we offer a dynamic work environment where you can make a significant impact on our products and the experiences of our customers. You will have the opportunity to work with cutting-edge technologies and be part of a team that values collaboration and creativity. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to transform customer service and create exceptional experiences for businesses and their customers.