Product Engineer • Senior

Who you are

You have 5+ years of experience in product engineering, particularly in building and maintaining APIs and integrations. Your technical expertise allows you to solve real customer problems effectively, and you thrive in multidisciplinary teams where collaboration is key. You are proficient in JavaScript and have experience with Node.js and React, enabling you to contribute to both back-end and front-end systems. Your understanding of REST APIs and machine learning principles will help you tackle complex challenges in customer service technology. You are a strong communicator, able to work closely with designers, product managers, researchers, and data analysts to deliver exceptional customer experiences. You are passionate about pushing boundaries and building with speed and intensity, aligning with Intercom's core values.

Desirable

Experience with AI technologies and a keen interest in enhancing customer service through innovative solutions will set you apart. Familiarity with cloud platforms and agile methodologies is a plus, as is a background in customer service or support technologies.

What you'll do

As a Senior Product Engineer at Intercom, you will be part of a dynamic team focused on building and maintaining a robust platform for customer service solutions. You will work on various projects, including developing a beautiful messenger composer and implementing rule matching for enhanced deliverability and security. Your role will involve collaborating with cross-functional teams to design and implement features that improve app availability and user experience. You will also engage in scaling challenges, applying your technical knowledge to ensure the platform can handle increasing demands. Your contributions will directly impact how businesses interact with their customers, making customer service more efficient and effective. You will be responsible for writing clean, maintainable code and participating in code reviews to uphold high standards of quality. Additionally, you will have opportunities to mentor junior engineers and share your expertise within the team.

What we offer

Intercom provides a collaborative work environment where innovation is encouraged. You will have access to professional development opportunities and the chance to work with cutting-edge technologies in the AI customer service space. The company values diversity and inclusion, fostering a culture where everyone can thrive. Competitive compensation and benefits are part of the package, ensuring that you are rewarded for your contributions. Join us in transforming customer experiences and setting new standards in the industry.