About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Relationship Manager • Mid-Level
Skills & Technologies
Overview
Intercom is seeking a Mid-Market Relationship Manager to drive customer engagement and growth. You'll manage a portfolio of fast-growing customers and leverage Intercom's AI solutions to enhance their customer service experience. This role requires strong relationship-building skills and a passion for customer success.
Job Description
Who you are
You have a proven track record in relationship management, ideally with 3-5 years of experience in a sales or customer success role. You excel at building strong partnerships with clients, understanding their needs, and helping them achieve their goals. Your communication skills are top-notch, allowing you to convey complex ideas simply and effectively. You are driven by results and have a knack for identifying opportunities for growth within your customer portfolio. You thrive in a fast-paced environment and are comfortable navigating challenges with creativity and integrity. You are passionate about customer service and understand the importance of delivering exceptional experiences.
Desirable
Experience in the tech industry or familiarity with AI-driven solutions is a plus. A background in sales or account management within a SaaS company would be beneficial. You are familiar with CRM tools and have a data-driven mindset, enabling you to analyze customer metrics and drive strategic decisions.
What you'll do
As a Mid-Market Relationship Manager at Intercom, you will own a portfolio of fast-growing customers, guiding them to unlock the full potential of our AI Customer Service solutions. You will partner with clients to understand their unique challenges and provide tailored solutions that enhance their customer service capabilities. Your role will involve regular check-ins with clients, ensuring they are satisfied with our services and identifying opportunities for upselling or cross-selling additional features. You will collaborate closely with our sales and support teams to ensure a seamless customer experience and drive customer retention. You will also be responsible for tracking customer engagement metrics and reporting on the success of implemented strategies. Your insights will help shape our approach to customer success and inform product development.
What we offer
At Intercom, we believe in investing in our employees' growth and development. You will have access to ongoing training and professional development opportunities to enhance your skills and advance your career. We foster a collaborative and inclusive work environment where your contributions are valued. You will be part of a dynamic team that is passionate about transforming customer service through innovative technology. We offer competitive compensation and benefits, including health insurance, flexible working arrangements, and a supportive company culture that encourages work-life balance.
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