About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is hiring a Senior Solutions Engineer to enhance customer experiences through AI-driven solutions. You'll work with the Intercom Customer Service Suite to provide exceptional support. This role requires expertise in AI and customer service technologies.
Job Description
Who you are
You have a strong background in customer service solutions, ideally with experience in AI technologies. Your ability to understand customer needs and translate them into effective solutions is key to your success. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional customer experiences.
You possess excellent communication skills, enabling you to articulate complex technical concepts to both technical and non-technical stakeholders. Your problem-solving abilities allow you to tackle challenges head-on, ensuring that customer queries are resolved efficiently and effectively.
What you'll do
As a Senior Solutions Engineer at Intercom, you will be responsible for implementing and optimizing our AI Customer Service solutions. You will work closely with clients to understand their unique needs and tailor our offerings to meet those requirements. Your role will involve collaborating with product and engineering teams to enhance our AI agent, Fin, and ensure it delivers impeccable customer service.
You will also play a crucial role in training clients on how to leverage our Customer Service Suite effectively, ensuring they can maximize the value of our solutions. Your insights will help shape the future of our product offerings, as you gather feedback from clients and share it with the development team.
What we offer
At Intercom, we are committed to fostering a diverse and inclusive workplace. We offer competitive compensation packages and opportunities for professional growth. You will be part of a dynamic team that is passionate about transforming customer service through innovative AI solutions. Join us in setting the new standard for customer experiences.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Intercom.
Similar Jobs You Might Like
Based on your interests and this role
Software Engineering
Intercom is hiring a Senior Software Engineer to solve real customer problems through technical expertise. You'll work on both back-end and front-end systems, utilizing skills in Java, JavaScript, and Machine Learning. This role requires significant experience in software engineering.
Solutions Engineer
Intercom is seeking a Senior Solutions Architect to provide technical guidance and support for their AI Customer Service solutions. You'll work closely with customers to optimize the integration and deployment of Intercom and its AI agent, Fin. This role requires deep technical expertise and a customer-focused mindset.
Solutions Engineer
Saviynt is hiring a Senior Solutions Engineer to collaborate with Sales Directors and Regional VPs in selling Access Governance and Cloud Security solutions. This role requires expertise in technology integration and customer engagement.
Solutions Engineer
Decagon is hiring a Senior Solutions Engineer to drive value-based solutioning and integration of their AI-native platform into complex customer ecosystems. This role requires 4-6 years of customer-facing experience in a sales engineering capacity.
Solutions Engineer
HubSpot is hiring a Senior Solutions Engineer to act as a trusted technical advisor in complex pre-sales engagements. You'll collaborate closely with Account Executives and various teams to drive successful outcomes. This role requires strong problem-solving skills and experience in customer-facing environments.