Software Engineering • Senior

Who you are

You have 5+ years of software engineering experience, particularly in building scalable systems that support complex workflows. Your background includes working with data integration and transformation, and you have a strong understanding of business operations that allows you to translate business needs into technical solutions. You are proficient in Salesforce and have experience with data engineering practices, which enables you to contribute effectively to the data layer of the systems you build. You thrive in collaborative environments, working closely with stakeholders to ensure that the tools you develop meet their needs and enhance operational efficiency. You are curious about how technology can improve business processes and are eager to tackle ambiguous problems with innovative solutions. You are comfortable navigating the intersection of engineering and business, and you enjoy the challenge of creating systems that scale with the organization.

Desirable

Experience with additional platforms or tools that enhance go-to-market strategies would be a plus. Familiarity with agile methodologies and a proactive approach to problem-solving will help you succeed in this role.

What you'll do

As a Senior Software Engineer on the GTM Systems team, you will design, build, and maintain internal systems that support various go-to-market workflows. You will collaborate with cross-functional teams to gather requirements and translate them into clear technical specifications. Your role will involve contributing to the data layer by modeling, transforming, and integrating data from various sources to ensure that our systems are robust and reliable. You will also be responsible for optimizing existing systems and implementing new features that enhance the user experience for our revenue teams. Your work will directly impact how our go-to-market teams operate at scale, enabling them to deliver exceptional customer experiences. You will engage in code reviews and provide mentorship to junior engineers, fostering a culture of continuous improvement and knowledge sharing within the team. You will also participate in strategic discussions about the future direction of our systems and contribute to the overall technical vision of the organization.

What we offer

Intercom offers a dynamic work environment where you can make a significant impact on our customer service solutions. You will have the opportunity to work with cutting-edge technology and collaborate with talented professionals who are passionate about delivering value to our customers. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture encourages innovation and values diverse perspectives, making it a great place to advance your career while contributing to meaningful projects that transform customer experiences.