Software Engineering • Senior

Who you are

You have 5+ years of software engineering experience, with a strong foundation in building scalable systems that support complex workflows. Your expertise allows you to tackle ambiguous problems and translate them into clear, actionable technical solutions. You are comfortable working at the intersection of engineering, data, and business operations, and you thrive in collaborative environments where you can engage with various stakeholders to understand their needs.

Your technical skills include proficiency in Salesforce and other internal platforms, which you leverage to design and maintain systems that enhance operational efficiency. You have a keen interest in business processes and enjoy exploring how technology can improve them. You are a problem solver at heart, always looking for innovative ways to streamline operations and enhance user experiences.

Desirable

Experience with data modeling and integration is a plus, as you will be contributing to the data layer of the systems you build. Familiarity with AI technologies and customer service platforms can also be beneficial in understanding the context of your work at Intercom.

What you'll do

As a Senior Software Engineer on the GTM Systems team, you will design, build, and maintain scalable internal systems that support go-to-market workflows. You will collaborate closely with stakeholders to translate fuzzy business needs into clear technical solutions, ensuring that the systems you develop meet the evolving requirements of the revenue teams. Your role will involve contributing to the data layer, where you will model, transform, and integrate data from various sources to create a cohesive and efficient system.

You will be responsible for identifying areas for improvement within existing systems and implementing enhancements that drive operational efficiency. Your work will directly impact how the revenue teams operate at scale, enabling them to deliver exceptional customer experiences. You will also engage in code reviews and provide mentorship to junior engineers, fostering a culture of continuous learning and improvement within the team.

What we offer

Intercom provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technologies and contribute to projects that have a significant impact on customer service experiences. The company values diversity and encourages you to apply even if your experience doesn't match every requirement. You will be part of a team that is passionate about pushing boundaries and delivering incredible value to customers.